customer service infrastructure



Customer Support Infrastructure

Creating beautiful software does not stop at its launch. Envoc’s 24-hour live support agents backed by intelligent answer bots, interactive voice response (IVR), ticketing systems, escalation, and quality control continue the excellence you started. Since we were with you in the beginning, we can become the front line of your solution’s personality and voice though out its lifecycle.

Digital Intelligence

24-hour Live Agents

Our live agents are trained in handline support calls or even completing online transactions for your customers. If we wrote your software, we are positioned to know which team to forward escalations to.

Interactive Voice Response

Interactive Voice Response (IVR) can help direct callers to the correct team, can respond to voice requests, and can even transcribe voice mails for callers.

Intelligent Chat Bots

Our intelligent chatbots are trained on the operation of your offering. They can be programmed for simple account management or even creating support tickets by asking questions, deriving contact information by connecting to your application’s live database.

Helpdesk Ticketing

Each of the services above will track their success through a ticketing system which lets you know how many requests are being taken and solved.

We have a unique way of creating solutions.

We call it listening.