Our clients often come to us to help them with an outdated or problematic business process and believe the solution…
customer service infrastructure
Customer Support Infrastructure
Creating beautiful software does not stop at its launch. Envoc’s 24-hour live support agents backed by intelligent answer bots, interactive voice response (IVR), ticketing systems, escalation, and quality control continue the excellence you started. Since we were with you in the beginning, we can become the front line of your solution’s personality and voice though out its lifecycle.
24-hour Live AgentsOur live agents are trained in handline support calls or even completing online transactions for your customers. If we wrote your software, we are positioned to know which team to forward escalations to.
Interactive Voice ResponseInteractive Voice Response (IVR) can help direct callers to the correct team, can respond to voice requests, and can even transcribe voice mails for callers.
Intelligent Chat BotsOur intelligent chatbots are trained on the operation of your offering. They can be programmed for simple account management or even creating support tickets by asking questions, deriving contact information by connecting to your application’s live database.
Helpdesk TicketingEach of the services above will track their success through a ticketing system which lets you know how many requests are being taken and solved.
We have a unique way of creating solutions.
We call it listening.