
Envoc in the Time of Quarantine
Written by Administrator on May 05, 2020
At Envoc, we are grateful we have the opportunity to continue working during the current quarantine. More importantly, everyone at Envoc is thankful for the [...]
Read MoreOur live agents are trained in handline support calls or even completing online transactions for your customers. If we wrote your software, we are positioned to know which team to forward escalations to.
Interactive Voice Reponse (IVR) can help direct callers to the correct team, can respond to voice requests, and can even transcribe voice mails for callers.
Our intelligent chatbots are trained on the operation of your offering. They can be programmed for simple account management or even creating support tickets by asking questions, deriving contact information by connecting to your application's live database.
Each of the services above will track their success through a ticketing system which lets you know how many requests are being taken and solved.
At Envoc, we are grateful we have the opportunity to continue working during the current quarantine. More importantly, everyone at Envoc is thankful for the [...]
Read MoreApril 1, 2021 Baton Rouge, LA - Software innovator, Envoc, today announced limited availability of its disruptive software targeted to improve communication between "product owners" and "dev [...]
Read More