Envoc Careers

Technical Support Specialist

Description

Envoc is a growing company looking for a talented individual to provide end user support to our clients across a wide range of products and services. We are looking for a Technical Support Specialist to assist us in our mission of providing a better reality to our clients through high quality, custom software solutions and superior customer service. Our specialist will learn the ins and outs of our products in order to troubleshoot a wide range of end user issues and provide support in an un-scripted helpdesk environment. Our specialist will need to approach each interaction with the knowledge and ability to reassure our customers that they understand their questions.

We want someone who...

  • Has a willingness to learn and take on new challenges
  • Has excellent time and task management skills
  • Can efficiently use ticketing and helpdesk software
  • Has excellent written and verbal communication skills
  • Has willingness and ability to learn basic to high level aspects of how our products function to troubleshoot a wide variety of problems

Expectations

  • Ability to communicate clearly while maintaining the tone of the company via written and spoken communication
  • Customer service and technical skills required (basic hardware support and troubleshooting)
  • Ability to work and speak with both technical and non-technical people
  • Familiarity with basic software trends and ability to troubleshoot even unknown applications
  • Ability to effectively interpret and resolve hardware and/or software support requests
  • Ability to document issues thoroughly
  • Ability to use screen and video capturing tools
  • Ability to write end user documentation
  • Ability to be adaptable to new support projects and clients
  • Willingness to assist clients on-site, if necessary
  • Software Development/IT experience is a plus (not required)

Responsibilities

  • Receive support phone calls and help end users troubleshoot and fix reported issues
  • Track and document movement and repair of hardware
  • Research issues and provide sufficient documentation for support
  • Adhere to internal documentation requirements and time tracking
  • Work with other support team members to keep our helpdesk running smoothly and ensure that our customers/clients are helped promptly
  • Work with our ticketing and time tracking system to efficiently manage tasks

Compensation

  • $30,000-$35,000

How to Apply

Getting to know someone can take time, but it is a critical step toward creating a lasting relationship. Our application process is designed to help us get to know each other a bit better. The first step is to apply here.